Ordering process

If you want to place an order with us, you have to follow these steps.

  1. Write an email to kph-it@uni-mainz.de containing what you want to order and which account ("Konto") will pay for it. This will create a new ticket in our OTRS ticket system.
  2. We will fill out a new order form and post the order id of the institute in the ticket.
  3. The order form now needs to be signed by the person which is responsible for the account.
  4. If successful, the order form now needs to be signed by the person responsible for the institutes budget (Herr Schilling).
  5. If ordering pc hardware or printer & printer supplies the order will now be forwarded to the ZMW. Which will place the order. Other orders will either be order by the administration (Frau Andres, Frau Hammer oder Frau Dietz) or by us.
  6. After making sure that the delivery was correct and the wares are in working order. We will inform you either via the ticket or by phone.

It is important to note, that the IT department does not get any information between filling out the order form and the delivery.