news

Information on using our ticket system

Due to the current situation, most of our IT group is located in the home office. If you have a request or a question, please use our ticket system. We ask you not to recycle an old ticket, because this way the ticket is not recognized as a new but as an old ticket and will appear at the bottom of our system and might be overlooked. You can also leave out the "thank you" mail after we solved the problem, because this will open the ticket again and we have to close it a second time.

Comparison of different BBB conference types

The different possible BigBlueButton conference types cause different network and CPU loads. However, this affects not only the BBB server, but also the participants who use very different Internet providers and who have to share the connections with family members and neighbors. Remember that the whole of Germany is in the "home office" during the Corona crisis. Continue reading "Comparison of different BBB conference types"

Support end for Windows 7

Microsoft has announced that the support for Windows 7 will cease on January 14, 2020, which means that there will be no normal or security-related updates after that date.

We therefore recommend an upgrade to Windows 10, which we provide free of charge. If you wish, we can help you with the installation and, if necessary, take over for you.

If you still have concerns about the upgrade, you can visit us or contact us. We will be happy to advise you further.

HDMI Extender for the lecture hall

As the VGA operation of the beamer in the lecture hall of the KPH proved to be unreliable, an HDMI/VGA Extender was installed - initially provisionally. We are currently preparing a permanent installation, also for the second beamer in the lecture hall.

If you need or want to help yourself, here are some points you should consider:

  • When using the HDMI Extender, the beamer input MUST be switched to "Eingang 1 - DVI-D (HDCP)" via remote control.
  • You will probably want to connect your notebook via HDMI or VGA. You don't need to bring the cables yourself. We have them here in stock.
  • Please do not confuse HDMI and Display Port!
  • There is also a display port and a DVI port. We also have these cables in stock if you need them.
  • Here is also a photo with the connections.

If you still need help, instructions or cables and adapters for your notebook, please call the following numbers:

  • 25855: Herr Almeida Sousa und Herr Androsov.
  • 25868: Herr Kreim