News

Information on using our ticket system

Due to the current situation, most of our IT group is located in the home office. If you have a request or a question, please use our ticket system. We ask you not to recycle an old ticket, because this way the ticket is not recognized as a new but as an old ticket and will appear at the bottom of our system and might be overlooked. You can also leave out the "thank you" mail after we solved the problem, because this will open the ticket again and we have to close it a second time.

Information for users of the KPH BigBlueButton server

Word is getting around about the existence of the KPH BigBlueButton Server, which is why we will restrict free access from now on:

  • Participants in a web conference do not need their own account. It is sufficient to send the participants the event link and possibly the room access code with the invitation to a meeting.
  • Before you register on the KPH BigBlueButton server, please send an email to distler@uni-mainz.de - we can no longer accept unannounced registrations.
  • The KPH BigBlueButton Server is primarily reserved for KPH lecturers and group leaders. As far as the capacity of the server allows, meetings and events of the FB08 can also be scheduled.

All users of the KPH BigBlueButton server are asked to write a short email (with time and estimated number of participants) to distler@uni-mainz.de if they are planning a video conference with ≥4 participants or an audio conference with ≥20 participants . We would then like to monitor the server load. We are currently still assuming that the server can serve around 600 participants, distributed across the simultaneously active virtual rooms.