Information on using our ticket system

Due to the current situation, most of our IT group is located in the home office. If you have a request or a question, please use our ticket system. We ask you not to recycle an old ticket, because this way the ticket is not recognized as a new but as an old ticket and will appear at the bottom of our system and might be overlooked. You can also leave out the "thank you" mail after we solved the problem, because this will open the ticket again and we have to close it a second time.

Support end for Windows 7

Microsoft has announced that the support for Windows 7 will cease on January 14, 2020, which means that there will be no normal or security-related updates after that date.

We therefore recommend an upgrade to Windows 10, which we provide free of charge. If you wish, we can help you with the installation and, if necessary, take over for you.

If you still have concerns about the upgrade, you can visit us or contact us. We will be happy to advise you further.

HDMI Extender for the lecture hall

As the VGA operation of the beamer in the lecture hall of the KPH proved to be unreliable, an HDMI/VGA Extender was installed - initially provisionally. We are currently preparing a permanent installation, also for the second beamer in the lecture hall.

If you need or want to help yourself, here are some points you should consider:

  • When using the HDMI Extender, the beamer input MUST be switched to "Eingang 1 - DVI-D (HDCP)" via remote control.
  • You will probably want to connect your notebook via HDMI or VGA. You don't need to bring the cables yourself. We have them here in stock.
  • Please do not confuse HDMI and Display Port!
  • There is also a display port and a DVI port. We also have these cables in stock if you need them.
  • Here is also a photo with the connections.

If you still need help, instructions or cables and adapters for your notebook, please call the following numbers:

  • 25855: Herr Almeida Sousa und Herr Androsov.
  • 25868: Herr Kreim


You want a toner cartridge to be replaced? Then click on the corresponding field. You will be redirected to a german formular, which will automatically create a ticket. For other issues, please write an email to, a new ticket will be created automatically.
Continue reading "Support"

Posted on

Europractice membership

The Johannes-Gutenberg-University Mainz is a Europractice member.

What is Europractice?

Europractice offers state-of-the-art design tools as well as an MPW prototyping and packaging service to European universities and publicly funded research institutes for microelectronic and microsystem design.

JGU-Mainz Europractice representative:
Dr. Ulrich Schäfer (uschaefe (at)

JGU-Mainz Europractice Licenses are currently served by PRISMA.
Dr. Andrea Brogna (abrogna (at)

Any requests to Europractice should be routed through Dr. Ulrich Schäfer and Dr. Andrea Brogna

Current software portfolio: Xilinx, Mentor, Cadence, Intel/Altera.

Please note that some of these software licenses are strictly limited in number and usage conditions. Therefore, dependent on what exactly you require, you might have to sign additional documents, and/or you might have to provide the required funds to upgrade the license pool. So please, in any case of doubt, provide a short description of what you need and what you need it for and contact both Ulrich Schäfer and Andrea Brogna.

In case you require any tools that are not currently licensed to Mainz University you are advised to check the details at first and then contact Dr. U. Schäfer & Dr. A. Brogna.

Please note that any purchase of software tools via Europractice would typically take about 2 months, once all paperwork is completed. NDAs and license agreements will be required for any new software packages. Please see the Europractice web page for licensing conditions. Generally speaking: Strictly non-commercial, education/research only.

Eligible for use of Europractice licenses: JGU-Mainz employees and students only, with currently valid contract/enrolment. Access to the licenses is tightly controlled, according to the licensing conditions.