Due to the current situation, most of our IT group is located in the home office. If you have a request or a question, please use our ticket system. We ask you not to recycle an old ticket, because this way the ticket is not recognized as a new but as an old ticket and will appear at the bottom of our system and might be overlooked. You can also leave out the "thank you" mail after we solved the problem, because this will open the ticket again and we have to close it a second time.
ticket
Information on using our ticket system
Support
You want a toner cartridge to be replaced? Then click on the corresponding field. You will be redirected to a german formular, which will automatically create a ticket. For other issues, please write an email to kph-it@uni-mainz.de, a new ticket will be created automatically.
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KPH IT Ticketsystem
To create a new ticket you have to write an email to kph-it@uni-mainz.de. Please use a meaningful Subject and write a detailed description of your problem. You can attach any relevant files to the email.
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